Privacy Policy

1. Introduction

Tickwise ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website or use our services. This Privacy Policy describes what personal data we collect, why we collect it, how it is used, and the rights available to you under applicable law. It is written with reference to Malaysia's Personal Data Protection Act 2010 (PDPA) and the guidelines issued by the Department of Personal Data Protection.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect personal data through the following means:

• Contact forms submitted on our website (name, email address, phone number, message content)
• Direct enquiries made by telephone or in person at our workshop
• Watch intake records created at the start of any service engagement
• Analytics data collected via cookies (see section 6 below)

We do not collect sensitive personal data, payment card information, or identification documents through our website.

3. How We Use Your Data

Personal data collected through our contact form or direct communication is used to:

• Respond to your enquiry about our services
• Arrange and carry out watch repair or restoration work
• Provide status updates on your service
• Maintain records of work carried out, for your reference and ours
• Improve the quality and relevance of our services

We do not use your data for unsolicited marketing, and we do not sell or share your data with third parties for commercial purposes.

4. Legal Basis for Processing

We process personal data on the following bases under the PDPA:

• Your consent, provided at the time you submit a contact form or enquiry
• The performance of a service contract, where a watch is brought in for repair
• Our legitimate interest in maintaining service records and responding to enquiries

5. Data Retention

Contact and enquiry data is retained for up to two years from the date of last contact. Service records associated with completed repair or restoration work are retained for up to seven years for reference and warranty purposes. Analytics data collected via cookies is retained for up to 26 months.

6. Cookie Information

Our website uses cookies to measure traffic and improve the website experience. Essential cookies are required for basic website function. Optional analytics and marketing cookies are only placed with your consent. For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

7. Third-Party Services

We may use third-party services including Google Analytics for website usage data. These services process data in accordance with their own privacy policies. We do not pass identifiable personal data to analytics platforms.

8. Your Rights

Under the PDPA and general data protection principles, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to any legal retention obligations
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Department of Personal Data Protection Malaysia

To exercise any of these rights, contact us at [email protected].

9. Data Security

We take reasonable precautions to protect personal data from unauthorised access, alteration, disclosure, or destruction. This includes access controls on systems holding personal data and secure storage of written service records. In the event of a data breach affecting your rights or freedoms, we will notify you as required by applicable law.

10. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data through our website, please contact us so we can remove it.

11. Third-Party Links

Our website may contain links to external websites. Tickwise is not responsible for the privacy practices of those sites and recommends reviewing their respective privacy policies before submitting any personal data.

12. Policy Updates

This policy may be updated from time to time. When material changes are made, the updated policy will be posted on this page with a revised "Last Updated" date. Continued use of our website or services following such updates constitutes acceptance of the revised policy.

13. Contact

For any privacy-related enquiries, please write to us at [email protected] or visit our workshop at 15 Jalan Bendahara, 75100 Melaka, Malaysia.